The European Commission has presented a package of guidelines and recommendations to help Member States gradually lift travel restrictions and allow tourism businesses to reopen, after months of lockdown, while respecting necessary health precautions.
The Commission's Tourism and Transport package includes:
- An overall strategy towards recovery in 2020 and beyond;
- A common approach to restoring free movement and lifting restrictions at EU internal borders in a gradual and coordinated way;
- A framework to support the gradual re-establishment of transport whilst ensuring the safety of passengers and personnel;
- A recommendation which aims to make travel vouchers an attractive alternative to cash reimbursement for consumers;
- Criteria for restoring tourism activities safely and gradually and for developing health protocols for hospitality establishments such as hotels.
Restoring transport services across the EU while protecting the health of transport workers and passengers:
The guidelines present general principles for the safe and gradual restoration of passenger transport by air, rail, road and waterways. The guidelines put forth a series of recommendations, such as the need to limit contact between passengers and transport workers, and passengers themselves, reducing, where feasible, the density of passengers.
Commissioner for Transport, Adina Vălean, said: “We aim to create safe conditions in every mode of transport, to the extent possible, both for people traveling and transport workers. As we re-establish connectivity, these guidelines will provide authorities and stakeholders a standard framework. Our priority is to restore mobility as soon as possible, but only with clear provisions for safety and health.”
The guidelines also include indications on the use of personal protective equipment such as face masks and on adequate protocols in case passengers present coronavirus symptoms. The guidelines also make recommendations for each mode of transport and call for coordination among Member States in light of re-establishment of gradual connections between them.
Making vouchers a more attractive option for consumers:
Under EU rules, travellers have the right to choose between vouchers or cash reimbursement for cancelled transport tickets (plane, train, bus/coach, and ferries) or package travel. While reaffirming this right, the Commission's recommendation aims to ensure that vouchers become a viable and more attractive alternative to reimbursement for cancelled trips in the context of the current pandemic, which has also put heavy financial strains on travel operators. The voluntary vouchers should be protected against insolvency of the issuer, with a minimum validity period of 12 months, and be refundable after at most one year, if not redeemed. They should also provide passengers sufficient flexibility, should allow the passengers to travel on the same route under the same service conditions or the travellers to book a package travel contract with the same type of services or of equivalent quality. They should also be transferable to another traveller.
- Publication date
- 14 May 2020
- Directorate-General for Mobility and Transport