Definition
This indicator determines the accessibility of public transport services to persons with reduced mobility.
Such vulnerability groups include those with visual and audial impairments and those with physical restrictions, such as pregnant women, users of wheelchairs and mobility devices, the elderly, parents and caregivers using buggies, and people with temporary injuries.
Parameter
The proportion of total public transport services where accessibility has been facilitated for individuals who would otherwise be unable to use them.

In order to capture the real-life accessibility for a person with reduced mobility, this indicator combines the accessibility levels of three elements:
1) accessibility of moving assets (vehicles)
2) accessibility of stops and stations
3) accessibility of ticket machines and offices
The level of accessibility is calculated as described above separately for each mode of public transport (train, bus, tram, metro, ferries etc.). These values are combined into one overall accessibility score (percentage) through a weighting factor to represent the number of passengers that use each mode. This is to capture a situation where relatively few vehicles with relatively few stops transport a very high volume of passengers (e.g. a suburban commuter train).
Data sources
Information needed | Possible specific sources | Costs* | Advice to fill data gaps and/ or improve data quality |
Total number of ticket machines/ number of ticket machines qualified as accessible | Data on ticket machines can be obtained from transport operator companies. In many cases, the city authorities might be in possession of this data anyway, especially in case of public-owned public transport companies. | L |
|
Total number of vehicles/ number of vehicles qualified as accessible | Data on vehicles/ vessels that qualify as accessible should be straightforward to obtain from transport operator companies. In many cases, the city authorities might be in possession of this data anyway if they tendered the provision of public transport services through a public procurement process. The winning tenderer will typically be contractually obliged to meet certain quality standards (including accessibility criteria) and will have to deliver proof thereof. | M |
|
Total number of stops/ stations served by mode/ number of stops/ stations that qualify as accessible | Data on stops infrastructure can be obtained from transport operator companies as well as from specific municipal offices (i.e. the ones dealing with public works or disability). | M |
|
Total number of travellers per annum per mode | Information on the total number of travellers should be based on the information provided in the modal split sheet. | M/H |
|
* The column “Costs” provides a qualitative assessment of the budget (staff costs, time, costs for data acquisition, etc.) needed by a city/ urban area for gathering new quantitative data in absence of already available values. For each parameter, the assessment takes into account both the administrative costs and the costs related to searching, acquisition and processing of the needed data; these can be high (“H”), medium (“M”) or low (“L”), or a combination of a pair of them.
Files
Download
To download the indicator spreadsheet, click
.
Download
To download the indicator spreadsheet, click
.