EU legislation governing road passenger rights came into force on 1 March 2013, following the adoption of Regulation 181/2011. The rules cover the rights of passengers when travelling by bus and coach.
Since 1 March 2021 there are no exemptions from the Regulation. Before this date, exemptions were applied.
Summaries of legislation
Policy and other related documents
Enquiry and complaint forms
Passengers can obtain information on how to exercise their rights through the EU enquiry form for road passengers.
National Enforcement Bodies