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Mobility and Transport

National Enforcement Bodies (NEB)

EU rules oblige Member States to nominate or create "national enforcement bodies", whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe their rights under the regulation have not been respected should contact the body in the country where the incident took place.

 

National Enforcement Bodies for air transport

National Enforcement Bodies under Regulation (EC) No 261/2004 on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
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(705.14 KB - PDF)
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National Enforcement Bodies under Regulation (EC) No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air
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(564.85 KB - PDF)
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NEB -NEB complaint handling procedure under Regulation (EC) No 261/2004 on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
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(134.39 KB - PDF)
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National Enforcement Bodies for road transport

National Enforcement Bodies under Regulation (EU) No 181/2011 concerning the rights of passengers in bus and coach transport
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(922.56 KB - PDF)
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National Enforcement Bodies for rail transport

National Enforcement Bodies under Regulation (EC) No 1371/2007 on rail passengers’ rights and obligations
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(179.78 KB - PDF)
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National Enforcement Bodies for maritime transport

National Enforcement Bodies under Regulation (EU) No 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway
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(764.42 KB - PDF)
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