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Mobility and Transport

EU legislation governing road passenger rights came into force on 1 March 2013, following the adoption of Regulation 181/2011. The rules cover the rights of passengers when travelling by bus and coach.

Legislation

Regulation (EU) No 181/2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004

Since 1 March 2021 there are no exemptions from the Regulation. Before this date, exemptions were applied.

 

Summaries of legislation

Mobility and Passenger rights

Summary of the rights of passengers travelling by bus and coach
English
(122.33 KB - PDF)
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Policy and other related documents

Exemptions granted by Member States under Regulation (EU) No 181/2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004

Report on the application of Regulation (EU) No 181/2011 concerning the rights of passengers in bus and coach transport

Designated Bus Terminals to Assist Disabled Persons or Persons with Reduced Mobility
English
(732.74 KB - PDF)
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Enquiry and complaint forms

Passengers can obtain information on how to exercise their rights through the EU enquiry form for road passengers.

 

National Enforcement Bodies

National Enforcement Bodies under Regulation (EU) No 181/2011 concerning the rights of passengers in bus and coach transport
English
(922.56 KB - PDF)
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Links

Road Transport